Providers, such as Userlike, can supply customers with customer-facing chatbots that can speak like a human, answer a large variety of support requests and increase customer engagement. Once the chatbot is released, you would typically store all the user interactions to help you analyze the user behavior and their preferences better. The user and behavior […]

While it may seem like a complicated process, sentiment analysis is actually fairly straightforward – and there are plenty of online tools available to help you get started. Our wonderful content manager, Chia, made a video that sums up how analyzing the sentiment of your customer feedback lets you discover what your customers like and […]

They can help you optimize your content for semantic relevance and comprehensiveness, as well as for voice search and conversational AI. Some examples of semantic analysis tools are TextRazor, Google Natural Language API, or MarketMuse. As we enter the era of ‘data explosion,’ it is vital for organizations to optimize this excess yet valuable data […]